Recycled aggregates and waste management specialist Brewster Bros has doubled its business with the help of the latest mobile workforce management technology.
The cloud-based system from BigChange has completely automated the sales process, from initial enquiries through to order fulfilment and invoicing, as part of a move to paperless working.
Providing an end-to-end solution, the system is also reducing the back-office administration required to manage the mobile operation and is improving customer service with an online booking and tracking portal, according to BigChange.
A resource management company for the construction industry, Brewster Bros operates across the central belt of Scotland. Offering environmentally compliant waste disposal as well as supplying quality recycled aggregate products, the firm transports up to 500,000t of waste and product per year in its fleet of HGV tippers.
“Heavy bulk haulage is quite different from other types of haulage as it is local, high frequency work and our drivers have to return to base and/or visit the same customer site multiple times per day,” said Scott Brewster, managing director of Livingston (UK)-based Brewster Bros.
“Prior to BigChange we were heavily reliant on large volumes of paperwork which could be incorrect, incomplete or even go missing, and therefore consumed a significant amount of back-office resource to support.
“Using BigChange, we have complete visibility of the whole transport function of the business. We know where our vehicles are, how they are being driven and even when they tip. We capture this data, including complete proof of delivery and waste transfer note evidence, to improve our customer service offering, ensure regulatory compliance and expedite our accounting, which is improving cash flow and in turn fuelling continued business growth.”