Aumund has reported an uptick in its customers ordering spare parts during the current coronavirus pandemic.
“Many customers, from cement, steel and other industries, have taken the opportunity to order spare and wear parts for their Aumund machines earlier than planned, in order to be prepared for the time after the coronavirus crisis, when production capacities will be increased again,” the company said.
“Available rapidly and globally, Aumund original, high-quality spare parts and a network of After Sales specialists are a few of the outstanding features of Aumund’s international spare parts service.”
To make sure that spare and wear parts are readily available, Aumund has organised its spare parts logistics across five locations. Its customers in more than 120 countries can receive required spare parts from Rheinberg (Germany), Atlanta (US), São Paulo (Brazil), Riyadh (Saudi Arabia), or Hong Kong.
The central Rheinberg facility is the largest Aumund distribution hub for spare and wear parts. The Spare Parts Service Department domiciled there is not only responsible for the EMEA region, but also handles orders from the international Aumund subsidiaries, which have their own experienced local specialists.
“With these spare parts teams Aumund is able to sustain a wide spectrum of services for its customers, which ranges from consulting to planning and proposals to dispatch,” the company explained.
Aumund’s After Sales service offers only Aumund original spare parts for the key components of Aumund machines. This is the case, for example, with belts, as well as pans and rollers for conveyors. Bucket elevator and conveyor chains as well as other specialised components are manufactured by TILEMANN Chains & Components, an Aumund Group Company with a range of products comprising around 1,500 items.
“Spare parts such as rollers and chains, which are of vital importance to customers’ production processes, are held in stock in ample quantities and in various models in the Aumund distribution warehouses.
“This makes it possible to react in the shortest possible time to unpredicted situations such as emergency plant stoppages. On top of this, Aumund has fixed supply contracts with manufacturers of third-party components such as motors and gearboxes, to ensure single-source supply of spare parts by Aumund.”
So far, according to Aumund, the coronavirus crisis has had only a negligible influence on chain manufacture, allowing TILEMANN to continue to work in three shifts.
“Another characteristic of Aumund Spare Parts Service is proactive and personalised customer service,” the firm added. “Machine inspections carried out as part of the PREMAS Preventive Maintenance Service Programme play an important role, because coupled with decades of international experience, it means that Aumund knows which spare and wear parts are likely to be required at any given time by a particular customer.
“Aumund customers can benefit from this service and know-how even in the current coronavirus situation, because Aumund knows what the customer needs,” the company concluded.