With a new sales office in the Ruhr area of Germany, Beumer Group is aiming to support more retrofitting and modernisation projects.
The company said it new “West” facility would support its customers with an even more comprehensive range of services. Beumer Customer Support will handle worldwide retrofitting and modernisation projects, for example on currently operating conveying systems like bucket elevators and clinker conveyors, including those from other suppliers.
“The goal is to cooperate closely with the headquarters in Beckum and provide everything from one source, from receiving a query, to technical dimensioning and on-site installation” said Beumer. “With only one contact, the operator can be sure of high system availability.
“The goals for many building materials companies include being able to compete with the leading cement manufacturers, and to position themselves for profitable construction projects. This requires systems that run reliably and can be adapted to the increasing requirements of the market.”
Guido Hesse, director, Customer Support, Beumer Group, explained: “We ensure high availability during the entire running time. Our customers know that they can rely on us.
“We provide comprehensive solutions. They are matched individually to the respective needs of the customer, including service intervals and response times as agreed by contract.”
In the event of a system standstill, qualified technicians will arrive quickly on site to prevent long downtimes. The firm’s Customer Support division offers round-the-clock telephone support every day of the year worldwide, in order to help to further reduce downtime to a minimum.
The technicians perform remote analyses, indicate corrective measures and offer quick and reliable solutions to correct malfunctions. Beumer added that Customer Support also ensures that the machines are always up-to-date.
“We make sure that the machines are comprehensively modernised,” said Hesse. This, the company claimed, provides the advantages of higher performance and availability, minimised energy consumption, more ergonomic working conditions, new functions and a better overall system utilisation.
“As all systems used by the customer need to be complementary, we also take care of retrofitting the mechanical parts and control technology produced by third-party manufacturers, in addition to the continuous development of our own products,” said Hesse.