Siwertell, part of Bruks Siwertell Group, recently signed a three-year Siwertell Care service contract with Pagbilao Energy in the Philippines.
The agreement will see Siwertell undertake mechanical and electrical annual inspections and be on hand to offer maintenance support and training for Pagbilao Energy’s Siwertell ST 790-D rail-mounted ship-unloader.
The unloader has a rated capacity of 1,400t/h and has been in operation since last year.
“Our Siwertell agreements secure equipment’s optimal performance and reliability,” said Tony Aronsson area manager APAC, Siwertell Service Division.
“These proactive contracts also build up an operator’s own service skills, something that Pagbilao Energy is particularly keen to do.”
Siwertell pointed out that its commitment to customer service and support was recently recognised, winning an industry award at the end of 2018 for its dedication to service.
“Our aim is to forge long-term partnerships and continuity of support with our customers,” added Aronsson. “As well as ensuring customers have a safe, efficient dry bulk handling system, we dedicate a specific person to each customer, offering customised care and extended service support.”
As part of Pagbilao Energy’s Siwertell Care service package, it will have access to 24/7 telephone support, a spare parts management program, and will also receive a discount on all spare parts.