‘Beyond training’ at new Bobcat Institute

Formerly called the Training Center and located at the Doosan Bobcat EMEA Campus in Dobris, the Institute has grown and developed the training it provides to the regional Bobcat dealer network over the last 10 years.
 
In fact, said the company, it has had an impact that has gone far beyond technical/product training to cover personal development of trainees. “Both in tribute to and in recognition of this, it has now been relaunched as the Bobcat Institute,” the firm explained.
 
The Bobcat Institute is surrounded by the Bobcat factory and the Innovation Center. It consists of a large main building with four training rooms, each capable of holding up to 30 individuals. In addition to the classrooms, the facility also includes offices, four workshops for service training and a total of 15,000 m2 (equal to two football pitches) of outdoor area that is devoted to hands-on try outs of Bobcat machines and for hosting events such as Demo Days.
 
“For more than 10 years, the former Training Center achieved its goal of greatly enhancing the performance of the dealer network by raising standards, introducing new tools and increasing support to create the best possible Bobcat customer experience right across the EMEA region (Europe, the Middle East and Africa), wherever dealers are based, from Manchester, Oslo, Hamburg and Madrid to Dubai, Istanbul and Johannesburg,” stated Bobcat.
 
“Over the decade since it was established, the Training Center evolved and the curriculum improved to match the requirements/needs of the dealer network. In that time, the Training Center trained about 9,000 individuals. The figure is even higher after including the web-based courses provided and followed on the Training Center Learning Management System.
 
“Now moving on as the new Bobcat Institute, it is dedicated to helping Bobcat dealers in improving knowledge, in all possible ways, convinced that personal development is the foundation of further dealer performance growth. It is essential to the success and performance of Bobcat’s dealer partners, providing optimum customer satisfaction at all times.”
 
Jürgen Gremez, training director at the Bobcat Institute, said: “The Bobcat Institute enhances Bobcat dealer performance with the for enhanced customer experience. To achieve this, the Institute has developed a 3-step approach building on our strong training foundations to also focus on the competition’s equipment with proactive sales materials, complemented by supporting dealers further with equipment demonstrations and other positive action.”
 
Bobcat highlighted the key parameters being met by the Bobcat Institute, as follows: