Metso opens its largest worldwide service centre


By reducing the need for long-haul freight between Perth and the Pilbara, the centre reduces carbon emissions and offers faster access to critical spare parts.

Metso opens its largest worldwide service centre
The construction of the Karratha Service Centre © Metso

Metso on 21 March opened its largest service centre globally, located in Karratha, Pilbara region, Western Australia. Pilbara is a top supplier of iron ore and lithium in the world, and Metso’s centre will serve mining and aggregates customers with maintenance and repair solutions.

The Karratha Service Centre, backed by an investment totalling approximately EUR 32 million (AUD 52 million), spans a 35,000 m² area, including a workshop covering 5,000 m².

Equipped with high-capacity cranes, CNC machines, a heat treatment furnace, welding facilities, and assembly stations, this centre will be able to service a wide range of heavy mining equipment, including crushers, screens, mills, HIG mills, HPGRs, and car dumpers, among others.

“The opening of the new centre is an important milestone and further proof of our commitment to accelerate strategic investments in serving customers from pit to port. Strengthening our presence to offer increased productivity, shorter lead times, and environmental advantages, will allow us to take service capabilities and customer experience to the next level,” says Sami Takaluoma, President, Services business area, Metso.

“This is a long-term and significant commitment to the Pilbara region and the communities here. We are extremely pleased that our local customers are already expressing considerable interest and confidence in our services. Metso has a significant installed base of equipment and a strong reputation in Asia Pacific; every day over 900 processing plants rely on Metso’s technology. By utilizing Metso’s service know-how and expertise, genuine parts, exact materials, and OEM specifications, customers will achieve significant business and sustainability benefits,” says Stuart Sneyd, President, Asia Pacific, Metso.